Return Policy

At Educogym, we want you to be completely happy with your purchase. If you need to return an item for any reason, please follow the steps below.

1. Returns Within Ireland

How To Return An Item (Within Ireland)

To arrange a return, please contact us to request a Return ID via:

  • Our contact page
  • Or by emailing orders@educogym.com

Please ensure:

  • Items are returned in their original condition and packaging
  • Your order number is clearly marked on the outside of the parcel

All returns should be sent to:

Educogym Naas
6 S Main St, Naas West, Naas,
Co. Kildare, W91 D8XV, Ireland

We recommend using a tracked delivery service for your peace of mind.

Refunds (Within Ireland)

Once we receive your returned item(s), we will refund the purchase amount to your original method of payment.

How Long Does A Return Take?

  • Returns are processed within 1–3 working days of receiving your item(s).
  • Refunds may take a further 3–5 working days to appear in your account, depending on your payment provider.

2. International Returns (Outside of Ireland)

How To Return An Item (International Orders)?

If you are returning an item from outside Ireland, please contact us to request a Return ID via:

  • Our contact page
  • Or by emailing orders@educogym.com

Please ensure:

  • Items are returned in their original condition and packaging
  • Your order number is clearly marked on the outside of the parcel

Send all international returns to:

Educogym Naas
6 S Main St, Naas West, Naas,
Co. Kildare, W91 D8XV, Ireland

Important Notes For International Returns:

  • International customers are responsible for the cost of return shipping.
  • We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged in transit.

Refunds (International Orders)

Once we receive your returned item(s), we will refund the purchase amount (excluding original shipping costs) to your original method of payment.

How Long Does An International Return Take?

  • Please allow additional time for your return to reach our warehouse from overseas.
  • Once received, returns are processed within 1–3 working days.
  • Refunds may take a further 3–5 working days depending on your payment provider and bank processing times.

If you have any questions about the returns process, our team is here to help. Please reach out via orders@educogym.com.